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How IT WorksManual

How Managed IT works

In the 21st Century, technology is the backbone of every business. But let’s face it—IT can feel like a confusing maze of devices, systems, and services. At Systems&Smiles, we make IT simple, efficient, and tailored to your needs. Whether you’re wondering how managed IT works or, more specifically, how Systems&Smiles IT works, this guide will take you through our approach to keeping your tech stress-free and fully operational.

How Managed IT Works

At its core, IT is about more than just hardware and software—it’s about creating seamless systems that empower your business to thrive. Here’s how we do it at Systems&Smiles:

1. Business Membership

Our business membership model is designed to take the guesswork out of IT management. It combines everything you need into a single, streamlined package:

  • Support: Quick resolutions for your IT issues.
  • Projects: Tailored IT upgrades and implementations.
  • Hardware & Software: Devices, accessories, and licenses included.
  • Pay-As-You-Grow: Flexible scaling as your business evolves.

Image Placeholder: Business Membership Overview

2. Joiners, Movers, and Leavers

Team changes happen—new hires join, people change roles, and others move on. We handle IT transitions with ease:

  • Delivering devices and granting access for new employees.
  • Adjusting permissions and ensuring smooth transitions for role changes.
  • Securing and retrieving devices when staff leave.

Pro Tip: Use our Joiners, Movers & Leavers form to let us know about upcoming changes. Ideally, we need one week’s notice to ensure everything is ready to go.

Image Placeholder: Joiners, Movers, and Leavers Process

3. IT Snapshot

Transparency is key to how Systems&Smiles Managed IT works. We maintain a real-time inventory of your IT assets, including:

  • Devices and software licenses.
  • Access permissions for team members.
  • Age of equipment to plan replacements proactively.

This helps you stay informed and make better decisions, whether it’s planning upgrades or ensuring compliance.

Image Placeholder: IT Snapshot Example

4. Compliance and Security

We understand that IT security can feel daunting, but it’s crucial for protecting your business. Our approach includes:

  • Phishing simulations to identify and address vulnerabilities.
  • Compliance support with standards like Cyber Essentials Plus and ISO 27001.
  • Regular security reviews to stay ahead of emerging threats.

5. Device Lifecycle Management

Every device has a lifecycle, and we help you manage it efficiently. Typically, devices last around five years, but we monitor their performance and notify you when it’s time for an upgrade. Options include:

  • Trade-ins for new hardware.
  • Leasing programs for flexibility.
  • Donation programs to support schools and reduce e-waste.

Image Placeholder: Device Lifecycle Flowchart

6. Monthly IT Catch-Ups

We don’t just fix problems; we actively plan for your IT future. Regular 15-minute check-ins ensure everything runs smoothly and gives you a chance to discuss upcoming needs. If you can’t make it, we’ll send a video update so you’re always in the loop.

How Does Systems&Smiles IT Work for You?

We’re more than just IT support—we’re your partner in success. By blending proactive management, transparent communication, and tailored solutions, we ensure your IT systems are as reliable and stress-free as possible.

So, how IT works doesn’t have to be a mystery. With Systems&Smiles, your IT isn’t just functional—it’s a strategic advantage that keeps your business moving forward. From onboarding new team members to securing your data, we handle the tech so you can focus on what matters most.

Ready to learn more about how Systems&Smiles IT can work for your business? Get in touch today—we’re here to make your IT journey as smooth as possible!

Photo by Eugene Chystiakov on Unsplash

S&S Systems:

Our solutions, rolled out in two phases, were game changers for a distributed workforce!. First, we consolidated disconnected platforms into Microsoft 365’s suite of apps. In Phase 2, new processes were designed for a 100% remote workforce in two countries. We automated and systematised all IT, from device purchasing to onboarding and offboarding.

S&S Smiles:

No more hassles keeping track of dispersed hardware.

Security risks of hardware floating around eliminated.

Expanded remote service to include localized repair options.

Cost and time savings.

S&S Systems:

Since innovation is foundational to our client’s business, they totally entrusted us to reimagine their IT from start to finish. We consolidated and streamlined systems, achieved cyber essentials certifications in 3 months, and implemented our zero-touch deployment of Macs and PCs, including architecture industry-specific software needs.

S&S Smiles:

No more friction and frustration, not to mention cost and time savings! IT went from being a nightmare to a dream – and now we’re working on an IT roadmap strategy to evaluate future hardware and software needs as well as optimize their IT infrastructure as they grow.

S&S Systems:

We automated and streamlined all things IT, from device purchasing and management to onboarding and offboarding to core app implementation (e.g., Google workspace, Slack, Vanta) and tackled SOC2 compliance from A to Z.

S&S Smiles:

Zero-touch Mac deployment is now a team crowd pleaser, not to mention the fancy IT and media kit we installed in their posh new offices that work seamlessly, especially during new business pitches! What’s more, no big brand prospect is off the table for our client now that their compliance issues are in-hand.