Systems & Smiles

The Systems

We help you avoid IT problems and ensure your needs are met, now and in the future.

Services at a glance

We’ll meet you where you are in your business journey from the basics to the 5-year roadmap.

IT Essentials

TIER 1
Subscription fee per user

- Onboarding/Offboarding
- Device Management
- Apps/Software Management
- Security Basics
- 24/7 Support

Custom Projects

TIER 2
Tier 1 + bespoke fee-based add-on projects

- Workflow Processes
- Complex Compliance Requirements
- Added Security Requirements
- Industry-specific Tools
- Cloud Migration

Strategic Consulting

TIER 3
Tier 1 + retainer fee for consulting services

- Guidance on IT infrastructure needs as you scale
- Preparing multi-year IT budget scenarios
- Ensuring Security readiness for scaling customers, data
- Evaluating new workflows and apps
- Tier 2 fee-based projects can also be incorporated
Let’s Talk About Your IT

The S&S Difference

We’re proactive IT problem solvers who speak human and deliver business impact.

IT Essentials

Our subscriptions are based on a monthly fee per IT user and offer multiple packages tailored to your needs

– all of which include these basics.

Custom Projects

Since we cater to startups, lifestyle brands, architects, and other creative industries, we are familiar with IT issues you’re likely to encounter. Here are some examples.

Office Moves?

No business can afford to "go down" during an office move. From phones to computers and printers, our team will do all the pre-move prep and new office setup, so your IT move is as seamless as pulling up to your new desk.

Compliance Concern?

Stressed that you won't win new business because your client requires demonstration that your IT security meets their corporate standards? No worries, we can set you up for success with any compliance needs.

Internet Speed and Bandwidth?

Creative and design industries that routinely work with and transfer large files often run into headaches with slow upload and download speeds. We have tried and true solutions that can keep your business humming.

Strategic Consulting

Our proactive, consultative approach extends to advising clients on IT that will impact the
business years down the road. Here are some examples of how we can help.

Advanced Security

At every stage of business growth, you're likely to encounter new security challenges. From data privacy to cyber attack threats to complex compliance requirements, we can tell you what to anticipate before a crisis hits and ensure your business stays safe.

Workforce Planning

Start-ups with big growth ambitions need to plan their IT in line with hiring plans - often 2-3 years in advance. Let us put together an IT roadmap that will not only avoid costly mistakes but also keep your team running to plan.

New Systems

The systems that got you through the early days won't cut it as your sales, employees and / or client portfolios scale. We present options and recommendations and manage any migrations.

We’ve got you covered

Mac and PC expertise, with a 10+ year track record

How it works

All systems go, minus the tech jargon.
We recognise that you don’t want to think about IT and just need it all to work. Trusted by small business rock stars like you, we’ll fix today’s issues and ensure you’re ready for what’s ahead. Here’s our 3-step process:

Want to find out how we can help your business?

S&S by Industry

Want a deeper look into how we can help your business in the core industries we serve?

CREATIVE/MARKETING

 

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STARTUPS/TECH

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LIFESTYLE/WELLNESS

 

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S&S Systems:

Our solutions, rolled out in two phases, were game changers for a distributed workforce!. First, we consolidated disconnected platforms into Microsoft 365’s suite of apps. In Phase 2, new processes were designed for a 100% remote workforce in two countries. We automated and systematised all IT, from device purchasing to onboarding and offboarding.

S&S Smiles:

No more hassles keeping track of dispersed hardware.

Security risks of hardware floating around eliminated.

Expanded remote service to include localized repair options.

Cost and time savings.

S&S Systems:

Since innovation is foundational to our client’s business, they totally entrusted us to reimagine their IT from start to finish. We consolidated and streamlined systems, achieved cyber essentials certifications in 3 months, and implemented our zero-touch deployment of Macs and PCs, including architecture industry-specific software needs.

S&S Smiles:

No more friction and frustration, not to mention cost and time savings! IT went from being a nightmare to a dream – and now we’re working on an IT roadmap strategy to evaluate future hardware and software needs as well as optimize their IT infrastructure as they grow.

S&S Systems:

We automated and streamlined all things IT, from device purchasing and management to onboarding and offboarding to core app implementation (e.g., Google workspace, Slack, Vanta) and tackled SOC2 compliance from A to Z.

S&S Smiles:

Zero-touch Mac deployment is now a team crowd pleaser, not to mention the fancy IT and media kit we installed in their posh new offices that work seamlessly, especially during new business pitches! What’s more, no big brand prospect is off the table for our client now that their compliance issues are in-hand.