Systems & Smiles

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The Systems

A comprehensive offering, made to order

Our Suite of Services

Our Intelligent Tech configures IT solutions to small business needs now and in the future

Wheel graphic showing suite of bespoke managed IT services for small business

Let’s Talk About Your IT

The Details: Our IT Services for Small Businesses

Our services won’t box you in because we know your company’s needs are constantly changing. We’ll mix and match small business IT solutions to solve your pain points and put you on cruise control for the road ahead. 

People

We’re often the first people that new colleagues deal with when they start – organising their hardware, software, and access. We’ll support your staff from their first day to their last, and ensure the transition is smooth every step of the way.

Apps

Keeping track of software licences, renewals, upgrades, downgrades and migrations can be a little tricky. How does it all integrate? We've got a process to stay on top of it, we can even train your team to use the software you need.

Security

It's super important to make sure your data is safe, secure and backed up. We've got proven methods for keeping it all safe. We ensure compliance certification and all the access controls are in place to keep everything clean and tidy.

Devices

Every bit of kit you buy has a lifecycle. We help you choose the best products - not just in terms of performance, but also in terms of lifetime value to you. We buy, deploy, replace, reassign, repair, collect and even recycle your stuff.

Infrastructure

We take a holistic approach so whether it's your laptops or software or data or people, if there's something you need to do, the chances are we've got a process for it. Refined over time, our IT recipes are tried and tested.

24/7 support

Wherever your team is and whenever they have questions or issues, we're only one call away. A real human being who's familiar with your business can troubleshoot and deliver in-person assistance on any continent when needed.

What IT problems need solving?

If you’re unsure where to start, here are three ways to look at your IT needs – from the day-to-day stuff to specific projects to longer-term IT game plans.

IT Essentials


Ongoing Day-to-Day Support

- Onboarding/Offboarding
- Device Management
- Apps/Software Management
- Security Basics
- 24/7 Support

Custom Projects


Business-Specific Issues

- Industry-specific Tools
- Cloud Migration
- Complex Compliance Requirements
- Added Security Requirements
- Workflow Processes

Strategic Consulting


Consulting Services

- Guidance on IT infrastructure as you scale
- Preparing multi-year IT budget scenarios
- Ensuring Security readiness for scaling customers, data
- Evaluating new workflows and apps
- Upcoming projects or services that may require new IT support
Let’s Talk About Your IT

The S&S Difference

We're proactive IT problem solvers who speak human and deliver impact to small, growth businesses

We created Intelligent Tech specifically to deliver IT services for small businesses with big ambitions for People, Progress, and the Planet.

Consider S&S your copilot in realising your ultimate cause. With our industry-specific expertise, we’ll tailor seamless and connected services that bring your team the joy of smiles and impact.

Give your team all the reasons to smile!

Custom Projects

Since we cater to startups, lifestyle brands, architects, and other creative industries, we are familiar with IT issues you’re likely to encounter. Here are some examples.

Office Moves?

No business can afford to "go down" during an office move. From phones to computers and printers, our team will do all the pre-move prep and new office setup, so your IT move is as seamless as pulling up to your new desk.

Compliance Concern?

Stressed that you won't win new business because your client requires demonstration that your IT security meets their corporate standards? No worries, we can set you up for success with any compliance needs.

Internet Speed and Bandwidth?

Creative and design industries that routinely work with and transfer large files often run into headaches with slow upload and download speeds. We have tried and true solutions that can keep your business humming.

Strategic Consulting

Our proactive, consultative approach extends to advising clients on IT that will impact the
business years down the road. Here are some examples of how we can help.

Advanced Security

At every stage of business growth, you're likely to encounter new security challenges. From data privacy to cyber attack threats to complex compliance requirements, we can tell you what to anticipate before a crisis hits and ensure your business stays safe.

Workforce Planning

Start-ups with big growth ambitions need to plan their IT in line with hiring plans - often 2-3 years in advance. Let us put together an IT roadmap that will not only avoid costly mistakes but also keep your team running to plan.

New Systems

The systems that got you through the early days won't cut it as your sales, employees and / or client portfolios scale. We present options and recommendations and manage any migrations.

We’ve got you covered

Mac and PC expertise, with a 10+ year track record

How it works

All systems go, minus the tech jargon.
We recognise that you don’t want to think about IT and just need it all to work. Trusted by small business rock stars like you, we’ll fix today’s issues and ensure you’re ready for what’s ahead. Here’s our 3-step process:

Want to find out how we can help your business?

S&S by Industry

Want a deeper look into how we can help your business in the core industries we serve?

CREATIVE/MARKETING

 

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STARTUPS/TECH

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LIFESTYLE/WELLNESS

 

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S&S Systems:

Our solutions, rolled out in two phases, were game changers for a distributed workforce!. First, we consolidated disconnected platforms into Microsoft 365’s suite of apps. In Phase 2, new processes were designed for a 100% remote workforce in two countries. We automated and systematised all IT, from device purchasing to onboarding and offboarding.

S&S Smiles:

No more hassles keeping track of dispersed hardware.

Security risks of hardware floating around eliminated.

Expanded remote service to include localized repair options.

Cost and time savings.

S&S Systems:

Since innovation is foundational to our client’s business, they totally entrusted us to reimagine their IT from start to finish. We consolidated and streamlined systems, achieved cyber essentials certifications in 3 months, and implemented our zero-touch deployment of Macs and PCs, including architecture industry-specific software needs.

S&S Smiles:

No more friction and frustration, not to mention cost and time savings! IT went from being a nightmare to a dream – and now we’re working on an IT roadmap strategy to evaluate future hardware and software needs as well as optimize their IT infrastructure as they grow.

S&S Systems:

We automated and streamlined all things IT, from device purchasing and management to onboarding and offboarding to core app implementation (e.g., Google workspace, Slack, Vanta) and tackled SOC2 compliance from A to Z.

S&S Smiles:

Zero-touch Mac deployment is now a team crowd pleaser, not to mention the fancy IT and media kit we installed in their posh new offices that work seamlessly, especially during new business pitches! What’s more, no big brand prospect is off the table for our client now that their compliance issues are in-hand.